Privacy Policy

Who We Are

Nuvocal is an AI-powered sales dialer and scheduling platform owned and operated by Ulysses Hernandez ("we," "us," or "our"), based in California. This Privacy Policy applies to all Nuvocal products and services, including nuvocal.pages.dev and associated tools.

What Data We Collect

We collect information you provide directly, information generated by your use of our platform, and information from third-party services.

How We Use Your Data

We use your data to operate, improve, and provide the Nuvocal service. Specifically:

• Provide the service: Power the AI dialer, scheduling tools, CRM, and all platform features.
• Voice cloning: Create your AI voice model and use it for outbound calls on your behalf.
• Outbound calls & SMS: Initiate calls and send text messages to leads you designate.
• Billing: Process payments, manage subscriptions, and send receipts.
• Communication: Send you product updates, service alerts, and support responses.
• Analytics & improvement: Understand how the platform is used to improve features and fix bugs.
• Legal compliance: Maintain records as required by law and respond to legal requests.
• Fraud prevention: Detect and prevent unauthorized access or misuse of the platform.

We do not sell your personal information to advertisers or data brokers. We do not use your data for purposes unrelated to providing the Nuvocal service.

Third-Party Services

Nuvocal uses the following third-party service providers to operate the platform. Each has its own privacy policy:

These providers receive only the data necessary to perform their specific function. They are contractually prohibited from using your data for purposes other than providing services to Nuvocal.

Data processed by Twilio includes phone numbers and call content. Data sent to ElevenLabs includes voice recordings for model creation. Stripe handles payment information. Cloudflare processes request data for security and delivery purposes.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

• Service providers: As described in Section 4, with partners that help us operate the platform.
• Legal requirements: If required by law, court order, or governmental authority.
• Safety: To protect the rights, property, or safety of Nuvocal, our users, or the public.
• Business transfer: If Nuvocal is acquired or merges, your data may transfer to the successor entity, subject to this policy.
• With your consent: For any other purpose with your explicit consent.

Data Retention

We retain your data for as long as your account is active or as needed to provide the service. Specific retention periods:

• Account data: Retained while your account is active. Deleted within 90 days of account closure upon request.
• Call recordings: Retained for up to 12 months, then automatically deleted unless you request earlier deletion.
• Voice models: Retained while your subscription is active. Deleted within 30 days of account termination.
• Lead data: Retained for the duration of your account. You can delete leads at any time from the dashboard.
• Billing records: Retained for 7 years as required by financial regulations.
• Usage logs: Retained for up to 12 months for security and analytics purposes.

You can request deletion of your data at any time by contacting us (see Section 12). Note that we may retain certain data as required by law or for legitimate business purposes such as dispute resolution.

Security

We implement industry-standard security measures to protect your data, including:

• HTTPS/TLS encryption for all data in transit
• Secure, access-controlled data storage
• Payment data processed by PCI-DSS compliant Stripe (we never store full card numbers)
• Access controls limiting who on our team can access user data

Despite these measures, no system is 100% secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

Your Rights

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data (subject to legal retention requirements).
• Portability: Request your data in a portable format.
• Opt-out of marketing: Unsubscribe from promotional emails at any time using the unsubscribe link, or by contacting us.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at ulysseshernandez03@gmail.com. We will respond within 30 days.

CCPA — California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information.

Under the CCPA, California residents have the right to:

• Know what categories of personal information we collect and how we use and share it.
• Access the specific personal information we have collected about you in the past 12 months.
• Delete personal information we have collected, subject to certain exceptions.
• Non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Opt-out of sale: We don't sell your data, so this right does not apply in the traditional sense — but you may still contact us to confirm.

Categories of personal information we collect (as defined by CCPA):

• Identifiers (name, email, phone, IP address)
• Commercial information (subscription history, payments)
• Audio/electronic data (voice recordings, call logs)
• Internet/network activity (usage data, log data)
• Professional information (job role, company)

To submit a CCPA request, contact us at ulysseshernandez03@gmail.com with the subject "CCPA Request." We will respond within 45 days.

Children's Privacy

Nuvocal is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you via email or in-app notice where required. Your continued use of Nuvocal after any changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions, data requests, or concerns, contact us at:

We aim to respond to all privacy inquiries within 30 days (45 days for CCPA requests).